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To ensure implementation of SOP is in place for all operation center, include KPI of Payroll Operation is to be monitored by having reports of KPI available as standard monthly report. To initiate process Improvement and coordinate with internal team and division or subsidiary. To maintain progress of Change Request and Issue Log and ensure the progress is tracked and implemented according to schedule.Administration of agreement / add on up to monthly billing.To manage payroll operation team, and to ensure every payroll specialist are delivering proper quality of payroll output based on customer’s requirement and in line with standard operating procedures. To coach and evaluate team member with developing purpose.

To Manage Payroll IT team and to ensure the payroll systems and payroll IT infrastructure based on IT Policy. To manage the progress of Change Request and Issue Log and ensure the progress is tracked and implemented according to schedule. To initiate process Improvement and coordinate with internal team.

To complete day to day operation based on project assigned, by ensuring all deliverables are based on SOP and SLA agreed.

To ensure payroll output quality checking (payroll output trial, posting, post processing) by QC Specialist has been followed Client’s requirements and or ADP requirements (HR Survey Form, SOP Appendix, Payroll Calendar) with objective to achieve 100% accuracy and 100% timeliness in overall team

To complete payroll output quality checking (payroll output trial, posting, post processing) based on Client’s requirements and or ADP requirements (HR Survey Form, SOP Appendix, Payroll Calendar) with objective to achieve 100% accuracy and 100% timeliness.

To manage the administration duties relate to BPO Payroll Operation, to prepare all project documentation required, and to conduct Statutory Reporting to Tax and BPJS on time

To deliver training of payroll knowledge to new hires as well as refreshment training periodically and to ensure all of Payprime payroll team are having sufficient knowledge in performing their work.

To monitor and control day to day operation of payroll team, in order the payroll process is running in place in effective way, in line with standard operating procedures

Responsible for payroll set up management and involved in all testing activity prior to implement to environment production. The job also cover first level support for system problem, daily monitoring of server and perform routine back up, as well as other system improvement program.

To works directly with Payprime new and/or existing clients to learn their needs and define how Payprime can help them. To ensure Payprime’s services are delivered on time and up to the client’s standards.

To manage the overall activities of client’s HR Administration (related to employment contract, benefit, payroll, HRIS ) are fulfilled, by considering the scope of the project, time, budget/cost and quality of the work to be delivered.